Personal Banking › Loans
Personal Loan
A flexible credit facility for individual customers. Choose between cash or real estate as security, with competitive rates and repayment terms up to 60 months.
Loan Details
Interest Rate
Base Rate + Risk Margin
Maximum Term
60 Months
Income Ratio Limit
Maximum 50%
Security
Cash or Real Estate
Cost to Access Facility
As per current tariffs
Processing Fee
2%
CRB Fee
As applicable
Retrenchment Cover
0.2%
Life Cover
1.74%
Requirements to Access the Loan
- Income to instalment ratio of not more than 50%
- Must have a salaried account with the bank maintained for at least one year
- Letter of undertaking from the employer
- Three recent payslips
- Proof of residence (water or electricity bill)
- Valid National ID
- Clean CRB report
How to Access
- In-Branch
- Internet Banking
Complaints Handling
- Call Centre — 322
- Walk-in Branch
- Emails
Personal Loan FAQs
Everything you need to know about NBS Bank's Personal Loan, including eligibility, security requirements, fees, and the application process.
The NBS Personal Loan is a traditional credit facility for individual customers that can be secured by either cash or real estate . Unlike the digital-first Kachangu products which are unsecured and designed for instant online access, this loan requires a more formal application process with documentation and typically involves security or collateral .
The NBS Personal Loan is a secured facility. You must provide either cash security (such as a Fixed Deposit Account) or real estate security (property) to qualify . This makes it suitable for customers who have assets to pledge and are looking for larger loan amounts or longer repayment terms.
The NBS Personal Loan offers a maximum term of 60 months (5 years) for repayment . Your loan eligibility is determined by your gross income ratio, which must not exceed 65% .
The interest rate is calculated as the Base Rate plus a Risk-Based margin . If you fail to make payments on time, a penalty interest of Base Rate + Risk-Based margin + 10% applies . Processing fees and disbursement fees also apply as per the Bank's current tariffs .
To apply for the NBS Personal Loan, you must have maintained a savings or current account with NBS Bank for at least one year. Your gross income ratio must not exceed 65 percent. You will need to provide a letter of undertaking from your employer, pay slips for the past three months, proof of residence such as a water or electricity bill, and a valid National ID.
This is a key distinction. The standard Personal Loan is a secured facility requiring cash or property collateral, a longer account history of one year, and a formal application with physical documentation. The Kachangu Personal Loan, on the other hand, is a digital, unsecured loan available to salaried customers with MOUs, offering instant online approval with zero paperwork. Choose the Personal Loan if you need a secured facility with potentially larger limits, and choose Kachangu for speed and convenience without collateral.
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